Privacy Policy

1. Who we are

AskAstro is an online astrology consultation platform operated from India. It connects customers with independent, verified astrologers for chat and voice consultations, and provides free astrology tools. This policy covers the AskAstro website (askastro.app) and the AskAstro mobile apps. If you have any question about your data, contact us at support@askastro.app.

2. Information we collect

We collect only what the service needs to work:

• Account information — your mobile number, and your name if you provide one. Signing in requires only your mobile number.
• Birth details — date, time and place of birth, and gender, when you use the birth chart, matching, horoscope or consultation features. These are used to calculate your chart.
• Consultation content — the messages you exchange with an astrologer, including any images, PDF documents or voice notes you choose to send.
• Wallet and transaction records — your balance, top-ups, and the amounts deducted for consultations. We do NOT receive or store your card number, UPI PIN, CVV or bank credentials.
• Device notification tokens — a push token from your browser or app, so we can tell you when an astrologer replies or a call is incoming.
• Usage analytics — pages visited, referring site, and an anonymous randomly-generated visitor id stored in your browser. This is not linked to your name or number.
• Support messages — anything you send us through the support form or by email.

3. How we use your information

We use your information to:

• Create and secure your account, and sign you in.
• Connect you with an astrologer and carry your conversation.
• Calculate birth charts, compatibility scores and horoscope readings you request.
• Process wallet top-ups and deduct consultation charges accurately.
• Notify you about your consultations — an astrologer joining, a reply, or your session time running out.
• Provide customer support and resolve billing disputes.
• Understand which parts of the site people use, so we can improve them.
• Detect abuse and fraud, and meet our legal and tax obligations.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

4. Who can see your information

• The astrologer you consult sees your first name, the birth details relevant to your reading, and the messages you send them. They do not see your phone number, wallet balance or payment history.
• Other customers never see your details. Reviews you leave can be posted anonymously if you choose.
• Our staff may access data where necessary for support, billing or safety, under confidentiality obligations.

5. Service providers we use

We share the minimum necessary data with a small number of processors who act on our instructions:

• Supabase — database and authentication hosting.
• Vercel — website hosting and delivery.
• Razorpay — payment processing for wallet top-ups. Your payment credentials are entered with Razorpay and are never seen or stored by AskAstro.
• Google Firebase Cloud Messaging — delivery of push notifications to the mobile apps.
• Anthropic — AI assistance used to help draft or summarise consultation content. Content sent for this purpose is not used to train third-party models.

Some of these providers operate servers outside India. Where data is transferred internationally, it remains protected by this policy and by our agreements with them.

6. How long we keep it

Account, consultation and wallet records are kept while your account is active, and afterwards only as long as needed to meet legal, accounting and dispute-resolution requirements — financial records are generally retained for eight years, as Indian tax law requires. Anonymous usage analytics are kept in aggregate. When a retention period ends, data is deleted or irreversibly anonymised.

7. Deleting your account and data

You can ask us to delete your account and personal data at any time. Email support@askastro.app from the number or address on your account, or use the support page while signed in, and we will action the request within 30 days. We will confirm when it is done. Some records — completed financial transactions in particular — must be retained for the statutory period described above; everything else is removed. Deleting your account ends access to any remaining wallet balance, so withdraw or use it first.

8. Your rights and choices

• Access — ask for a copy of the personal data we hold about you.
• Correction — update your name or birth details from your profile at any time, or ask us to correct anything else.
• Deletion — see section 7.
• Notifications — turn push notifications off in your browser or device settings without affecting your ability to use the service.
• Complaints — if you believe we have mishandled your data, write to support@askastro.app and we will respond. You may also approach the relevant data protection authority.

9. Security

Data is transmitted over encrypted connections (HTTPS) and stored on managed infrastructure with access controls, row-level security policies, and restricted administrative access. No system is perfectly secure, so we also ask you to keep control of the mobile number used to sign in. If a breach affects your personal data, we will notify you and the relevant authority as required by law.

10. Children

AskAstro is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us personal information, contact support@askastro.app and we will delete it.

11. Cookies and local storage

We use cookies and browser local storage for two purposes only: keeping you signed in, and storing an anonymous visitor id for usage counts. We do not use advertising or cross-site tracking cookies. Clearing your browser storage signs you out and resets the anonymous id.

12. Changes to this policy

If we change how we handle your data we will update this page and the date shown above. Material changes will be highlighted on the site. Continuing to use AskAstro after a change means you accept the updated policy.

13. Contact us

For any privacy question, data access request, or account deletion request, email support@askastro.app. We aim to respond within 7 working days and to complete deletion requests within 30 days.